Privacy Policy

This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you use SugaryMe (the "app"). Please read this policy carefully before using the app.

What Information Do We Collect?

When you use the app, we may collect two types of information from you: personal information and non-personal information.

Personal information is information that can identify you as an individual or relate to an identifiable individual. For example:

Your name
Your email address
Your phone number
Your blood glucose readings
Your health targets
Your reminders
Your personal preferences

Non-personal information is information that cannot identify you as an individual or relate to an identifiable individual. For example:

Your device type
Your operating system
Your app usage statistics
Your app settings

How Do We Collect Information?

We collect information from you in different ways:

When you register and create an account on the app, we collect your name, email address, phone number, and password.
When you enter or upload your blood glucose readings, health targets, reminders, and personal preferences to the app, we collect and store them on our servers.
When you use the app's features, such as viewing statistics, setting up payment gateways, or contacting us, we collect and store your actions and interactions on the app.
When you use the app, we automatically collect non-personal information from your device, such as device type, operating system, app usage statistics, and app settings.

How Do We Use Information?

We use the information we collect from you for various purposes, such as:

To provide and improve the app's services and features
To personalize and enhance your experience on the app
To communicate with you about the app's updates, offers, and promotions
To respond to your questions, feedback, or requests
To conduct research and analysis to improve the app's performance and functionality
To protect the security and integrity of the app and our servers
To comply with legal obligations or requests

How Do We Share Information?

We do not share your personal information with any third parties without your consent, except as follows:

With service providers who help us operate and maintain the app, such as hosting providers, payment processors, analytics providers, or customer support providers. These service providers only have access to your personal information to perform their services and are bound by contractual obligations to protect your personal information and use it only for the purposes for which we disclose it to them.
With law enforcement or government authorities if we believe it is necessary to comply with a legal obligation or request, to protect our rights or property, to prevent or investigate fraud or illegal activity, or to protect the safety of our users or the public.
With other parties in connection with a merger, acquisition, sale of assets, bankruptcy, or reorganization of our business. In such cases, we will notify you of any changes in ownership or control of your personal information and any choices you may have regarding your personal information.

We may share non-personal information with third parties for research and analysis purposes or to improve the app's performance and functionality. We may also aggregate and anonymize your personal information and share it with third parties for similar purposes. However, we will not share any information that can identify you as an individual or relate to an identifiable individual.

How Do We Protect Information?

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use encryption, firewalls, access controls, and other security technologies to safeguard your personal information on our servers. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

How Do We Store Information?

We store your personal information on our servers located in South Africa. We retain your personal information for as long as necessary to provide and improve the app's services and features, to comply with legal obligations or requests, or to resolve disputes. You can request us to delete your personal information at any time by contacting us at gerald@sugaryme.com. However, we may retain some of your personal information for backup purposes or as required by law.

How Do We Respect Your Rights?

You have certain rights regarding your personal information that we collect and process. You can exercise these rights by contacting us at gerald@sugaryme.com. These rights include:

The right to access your personal information that we hold about you
The right to correct or update your personal information that is inaccurate or incomplete
The right to erase or delete your personal information that we no longer need or have a legal basis to process
The right to object or restrict our processing of your personal information for certain purposes
The right to withdraw your consent to our processing of your personal information at any time
The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format
The right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights

We will respond to your requests within a reasonable time frame and in accordance with applicable laws. We may ask you to verify your identity before fulfilling your requests.

How Do We Handle Children's Privacy?

The app is not intended for children under the age of 13. We do not knowingly collect or solicit any personal information from children under the age of 13 without parental consent. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information.

Effective Date: 1 November 2023